Experiencing a problem with my-i?
Read our FAQs
Read our FAQs below for common my-i problems and how to solve them.
Drop in and ask us
The easiest way to get help is to talk to SS the next time you’re at Intu.
If you can’t solve your problem, call Student Services on (02) 9868 7555 and we’ll help you out.
Why can't I login to my-i?
When you’re able to log into my-i, Intuition will send you a welcome email with your username and a temporary password.
If this login information does not work, you can reset your password on the login page and we’ll send you another temporary password.
Your username is the email address you gave us during enrolment. In some rare instances, your username will not be your email address.
If you’re still having trouble, please contact Student Services on (02) 9868 7555 and we’ll help you login.
Why can't I book tutorials in my-i?
Booking tutorials in my-i is a privilege for students who attend their events and keep their course work up to date.
If you’re unable to book tutorials in my-i, it is most likely because:
- Your specific enrolment doesn’t not let you book extra tutorials
- You have missed classes and/or tutorials
- You have overdue or extended homeworks
- You have already self-booked the maximum amount of extra tutorials
For more information, please contact Student Services on (02) 9868 7555.
Where can I download the my-i app?
The my-i app is almost ready to be released. We’re just making the final touches and we’ll announce it’s release soon.
Until then, you can always access my-i on your desktop, tablet and mobile at my.intu.com.au
Why is the my-i website unavailable?
We’re constantly adding features and making improvements to my-i. This means that at some times, my-i can be unavailable for 5 mins while we update it.
If you’re seeing a page saying that my-i is unavailable, please wait 5 mins and try again.
If my-i is still unvailable after 15 minutes, please contact Student Services on (02) 9868 7555.